At AK Naturals, we want you to receive your products in perfect condition. Due to the nature of our products, we have a simple return and refund policy.
1. Damaged Products
We accept returns and offer refunds only if the product is damaged during delivery. If you receive a damaged product, please contact us within 2 days of receiving your order at: Email: info@aknaturals.shop
Please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the packaging, if applicable
- A brief description of the damage
Our team will review the request and verify the damage before approving a return, replacement, or refund.
2. Return Conditions
To be eligible for a return due to delivery damage:
- The damage must have occurred during delivery.
- You must notify us within 2 days of receiving the order.
- You must provide clear photographic evidence.
- The product may need to be returned to AK Naturals for inspection.
- Products that have been used, altered, or damaged after delivery may not qualify for a refund.
3. Refunds
Once the reported damage has been verified and the return is approved, we will process the refund or replacement as applicable. If a refund is approved, it will generally be issued through the original payment method where possible. Refund processing time may vary depending on the payment method or financial institution.
4. Non-Refundable Situations
We do not accept returns or provide refunds for:
- Change of mind
- Incorrect product selection
- Incorrect shipping address provided by the customer
- Products that have been opened or used, unless the issue is related to delivery damage
- Normal product variations
- Damage caused by improper use or storage
- Requests made after the 2-day reporting period
5. Shipping Charges
Original shipping charges are generally non-refundable, except where required by applicable law or determined otherwise by AK Naturals.
If a damaged product needs to be returned, our team will provide instructions regarding the return shipping process.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.
7. Contact Us
For any return or refund request, please contact:
AK Naturals
Email: info@aknaturals.shop
Please include your order number and relevant photos so our team can process your request quickly.