At AK Naturals, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful order confirmation. We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, and other circumstances. If there is any issue with your order, our team may contact you using the contact information provided at checkout.
2. Delivery
We offer delivery across Pakistan through our delivery and courier partners. Delivery times may vary depending on your location and the courier service. Estimated delivery times will be communicated during the order confirmation process where applicable. Please ensure that your name, phone number, and delivery address are correct when placing your order.
3. Shipping Charges
Applicable shipping charges will be communicated at checkout or during order confirmation. Shipping charges may vary depending on the delivery location, order size, weight, and applicable delivery service.
4. Advance Payment for Large Orders
For orders above PKR 5,000, an advance payment may be required before the order is dispatched. The required advance amount will be determined and communicated by our delivery team. The remaining amount, if applicable, will be payable according to the payment terms confirmed for your order.
5. Delivery Delays
While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- High order volumes
- Unforeseen circumstances
AK Naturals is not responsible for delays caused by circumstances beyond our reasonable control.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or incorrect contact information, additional delivery charges may apply for re-delivery.
7. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and product and contact us within 2 days of receiving your order.
Please email us at:
info@aknaturals.shop
Our team will review the issue and guide you through the next steps.
8. Order Tracking
Where tracking is available, tracking details may be provided to you through the contact information supplied when placing your order.
9. Contact Us
If you have questions about your order or delivery, please contact:
AK Naturals
Email: info@aknaturals.shop
We will be happy to assist you with your order and delivery concerns.