Welcome to AK Naturals. These Terms and Conditions ("Terms") govern your use of our website and any purchases you make from our store. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.
1. Acceptance of Terms
By accessing or using the AK Naturals website and services, you confirm that you have read, understood, and agree to these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
2. Changes to Terms
AK Naturals reserves the right to update or modify these Terms at any time.
Any changes will become effective when they are posted on our website. Your continued use of the website after changes are posted means that you accept the updated Terms.
3. Products and Services
Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, product colors and appearance may vary slightly depending on your device or screen settings. We do not guarantee that all website content will always be completely error-free.
Product Availability
Product availability may change without notice. AK Naturals reserves the right to limit quantities or discontinue products at any time.
4. Orders and Payment
Order Processing
Orders are processed subject to product availability and successful payment or payment verification.
We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, product availability issues, suspected fraudulent activity, or other circumstances that may affect order fulfillment.
Payment
Customers are responsible for providing accurate information when placing an order and agree to pay all applicable charges associated with their purchase.
Advance Payment
Orders above PKR 5,000 may require an advance payment. The required advance amount will be determined and communicated by our delivery team before the order is dispatched.
5. Shipping and Delivery
Shipping
We provide delivery services according to the shipping options available on our website or communicated at the time of order.
Delivery Time
Delivery times may vary depending on the customer's location, order volume, availability, and other circumstances.
Shipping Charges
Applicable shipping charges will be communicated during the checkout or order confirmation process.
Delivery Delays
AK Naturals is not responsible for delays caused by courier companies, weather conditions, unforeseen circumstances, incorrect customer information, or other circumstances beyond our reasonable control.
If you experience an issue with your delivery, please contact us so that we can assist you.
6. Returns and Refunds
Damaged Products
AK Naturals accepts returns and provides refunds only when a product is damaged during delivery, subject to verification.
If you receive a damaged product, please contact us at info@aknaturals.shop within 2 days of receiving your order.
Please provide clear photographs and, where necessary, other relevant details showing the damage.
Refund Process
After reviewing and verifying the reported damage, AK Naturals may approve a replacement or refund.
Approved refunds will generally be processed using the original payment method where applicable.
Non-Refundable Situations
Returns or refunds are generally not accepted for:
- Change of mind
- Incorrect product selection by the customer
- Incorrect address provided by the customer
- Products that have been opened or used, unless the issue is related to delivery damage
- Any reason other than verified damage during delivery
7. Intellectual Property
All content available on the AK Naturals website, including but not limited to:
- Logos
- Product images
- Product descriptions
- Graphics
- Text
- Website design
- Videos
- Other visual and written materials
is owned by AK Naturals or its respective licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.
8. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information.
You are also responsible for activities carried out through your account.
If you believe your account has been accessed or used without authorization, please contact us immediately.
9. Limitation of Liability
To the fullest extent permitted by applicable law, AK Naturals will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or products.
Where liability cannot legally be excluded, AK Naturals' liability will be limited to the amount paid by the customer for the relevant product or service, to the extent permitted by law.
10. Website Use
You agree not to misuse the AK Naturals website or attempt to interfere with its operation.
You must not use our website for unlawful activities, fraudulent transactions, unauthorized access, or any activity that could damage or disrupt our website, business, or customers.
11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Pakistan.
Any disputes arising from or relating to these Terms or your use of our website shall be subject to the applicable courts in Sindh, Pakistan, unless otherwise required by applicable law.
12. Termination
AK Naturals reserves the right to suspend or terminate access to our website or services where we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or otherwise misused our website.